How to contact us - SmartSave

Coronavirus update

We hope you and your loved ones remain safe. As always, our customers can continue to manage their FSCS protected savings account safely and securely completely online.

Get in touch

Have a question?

Our Frequently Asked Questions are a good place to begin.

View all FAQs

Can't find the answer you're looking for?

Our UK based support team are available Monday to Friday, 8am to 6pm.

For questions about your account

Or to arrange a call back.

Send us an email

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Phone

Enquiry Type

Message

Prefer live chat?

We’re currently testing our SaveBot, a new way for you to chat and get support as quickly as possible.

So, when starting live chat you may speak to our SaveBot first but don’t worry, if it doesn’t have the answer you’re looking for just yet, you’ll be able to speak to our support team instead.

Have a question?

View our FAQs

All eligible deposits with us are protected up to £85,000 by the Financial Services Compensation Scheme. Learn more about the FSCS

SmartSave is a trading name of Chetwood Financial Limited, company number 09964966. Chetwood Financial Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. We’re also registered with the Information Commissioner's Office under registration ZA218401 and we’re a member of CIFAS, the UK's leading fraud prevention service. Chetwood Financial Limited is registered in England and Wales and our offices are at Ellice Way, Wrexham Technology Park, Wrexham, LL13 7YT.