We hope you and your loved ones remain safe. As always, our customers can continue to manage their FSCS protected savings account safely and securely completely online.

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Your savings


How is interest paid?


Once you transfer funds into your SmartSave account, interest is calculated daily and added to your online savings account annually. Your total savings balance (including interest) will be sent back to your nominated current account on your maturity date. 

If your fixed term is longer than one year, the interest you’ve earned at the end of each year will be added to your savings balance and compounds annually. This means you’ll earn interest on interest, which is a good thing. If this results in your total savings balance going over the maximum balance of £85,000, any excess funds will be returned to your nominated current account as soon as possible. The remaining £85,000 will continue to earn interest for the rest of your fixed term.

We calculate interest daily based on the balance of the account at that time. This means that if you transfer multiple funds during your 14 day deposit window, the amount of interest earned will be less than if you transferred your total funds on the day you opened your account.

So that you can earn the most interest during your fixed term, we recommend that you transfer all of your deposit on the day you open your account, if possible.

You’ll be able to see your full transaction history on the Overview page whenever you’re logged in.


Could the interest change?


No, the interest rate is fixed and will not change between the date you open your savings account and the end of your fixed term.

With a fixed rate of interest, you can enjoy peace of mind, knowing exactly what rate you're getting at all times.


How do I view my savings balance?


You can log in to your account to view your savings balance and transaction history.


Can I withdraw my money, in the case of emergency?


We only offer early withdrawals in exceptional circumstances, such as bankruptcy or if you've been diagnosed with a critical illness, but we're not obliged to do so.

In circumstances like these, we’ll need proof before you can withdraw your savings early.

You can get in touch with our UK support team if you need any help.


When do my deposits start earning interest?


Once you transfer funds into your SmartSave account, Interest is calculated daily and added to your online savings account annually. Your total savings balance (including interest) will be sent back to your nominated current account on your maturity date, unless you’ve chosen to reinvest part or all of your balance. 

If your fixed term is longer than one year, the interest you’ve earned at the end of each year will be added to your savings balance and compounds annually. This means you’ll earn interest on interest, which is a good thing. If this results in your total savings balance going over the maximum balance of £85,000, any excess funds will be returned to your nominated current account as soon as possible.  The remaining £85,000 will continue to earn interest for the rest of your fixed term.

We calculate interest daily based on the balance of the account at that time. This means that if you transfer multiple funds during your 14 day deposit window, the amount of interest earned will be less than if you transferred your total funds on the day you opened your account.

So that you can earn the most interest during your fixed term, we recommend that you transfer all of your deposit on the day you open your account, if possible.


Can I close my account early?


No, you can't close your account early or make withdrawals before the end of your fixed term. We do this so that we can offer you the best rate possible.

In exceptional circumstances, such as bankruptcy or if you've been diagnosed with a critical illness, we may consider waiving this, but we're not obliged to do so.

In circumstances like these, we may need evidence before  allowing you to withdraw your savings early.

You can get in touch with our UK support team if you need any help.

Can I close my account for your new interest rate?


Once your funds are deposited into your SmartSave account, your money is safely locked away for the fixed term.

What if I have forgotten my password?


Click log in, then enter your email address and click the 'forgotten password' option to reset your password. You'll be sent an email with a link to reset your password so that you can get back into your account.

How do I update my personal details?


You can change the following personal details online:

  • Your name
  • Your address
  • Your mobile number
  • Your bank details
  • Your communication preferences

Simply log in, click on Account and update your details.

It may take a few weeks for your new details to update on your SmartSave account.

If your new details don't pass our security checks, we'll hold on to your current details.


Can I make withdrawals during my fixed term?


No, you can't make withdrawals before the end of your term. We do this so that we can offer you the best rate possible.

In exceptional circumstances, such as bankruptcy or if you've been diagnosed with a critial illness, we may consider waiving this, but we're not obliged to do so.

You can get in touch with our UK support team if you need any help.


Why isn't my money showing in my SmartSave account?


If you haven't already, you must transfer your savings deposit from your nominated current account into your SmartSave account during your 14 day deposit window. Your funds will show on the Overview page within one working day.

If you've transferred your savings deposit, please check if we've returned the funds back to your nominated current account. Read more about why we might have returned your savings deposit.

If you'd like to discuss this in more detail, you can get in touch with our UK support team.


Can you send me a statement?


At SmartSave, you can check in with your savings online whenever you like. Simply log in to see your savings balance and transaction history on the 'Overview' page.


I have just applied for an account online, does that mean I won't receive anything in the post?


At SmartSave, you can manage your fixed term savings account completely online. This helps us keep our costs low, so that we can offer you the best rate possible.

You can get in touch with our UK support team by live chat or email and they'll answer any questions you have about your savings throughout your fixed term. If you'd prefer to speak to someone on the phone, you can fill in our online form and we'll give you a call back.

Or you can search our FAQs for more information.

What happens to my savings in the event of my death?


Our UK support team are here to help at this difficult time. If the executor of an account holder's estate get in touch with us, we'll call them straight back.


How do you let us know if a SmartSave account holder has died?


Our UK support team are here to help at this difficult time. Just get in touch and we'll call you straight back.


What happens if I move abroad?


If your circumstances change, such as if you move abroad, you must get in touch with us straight away. We'll help you work out what to do next.


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