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Your savings


How is interest paid?


Once you transfer funds into your SmartSave account, interest is calculated daily and added to your account at the end of your fixed term.

We apply interest to the funds that are in your account on a daily basis. This means that if you transfer multiple funds during your 14 day deposit window, the amount of interest earned will be less than if you transferred your total funds on the day you opened your account.

So that you can earn the most interest during your fixed term, we recommend that you transfer all of your deposit on the day you open your account, if possible.

You'll be able to see the interest your savings have earned on the 'Overview' page at the end of your fixed term.
 


Could the interest change?


No, the interest rate is fixed and will not change between the date you open your savings account and the end of your fixed term.

With a fixed rate of interest, you can enjoy peace of mind, knowing exactly what rate you're getting at all times.


Can I withdraw my money, in the case of emergency?


We only offer early withdrawals in exceptional circumstances, such as bankruptcy or if you've been diagnosed with a critical illness, but we're not obliged to do so.

In circumstances like these, we’ll need proof before you can withdraw your savings early.

You can get in touch with our UK support team if you need any help.


How do I view my savings balance?


You can log in to your account to view your savings balance and transaction history.


Can I close my account for your new interest rate?


Once your funds are deposited into your SmartSave account, your money is safely locked away for a 1 year fixed term.


Can I make withdrawals during my fixed term?


No, you can't make withdrawals before the end of your term. We do this so that we can offer you the best rate possible.

In exceptional circumstances, such as bankruptcy or if you've been diagnosed with a critial illness, we may consider waiving this, but we're not obliged to do so.

You can get in touch with our UK support team if you need any help.


What if I have forgotten my password?


Click log in, then enter your email address and click the 'forgotten password' option to reset your password. You'll be sent an email with a link to reset your password so that you can get back into your account.

When do my deposits start earning interest?


Once you transfer funds into your SmartSave account, interest is calculated daily and added to your account at the end of your fixed term.

We apply interest to the funds that are in your account on a daily basis. This means that if you transfer multiple funds during your 14 day deposit window, the amount of interest earned will be less than if you transferred your total funds on the day you opened your account.

So that you can earn the most interest during your fixed term, we recommend that you transfer all of your deposit on the day you open your account, if possible.

You'll be able to see the interest your savings have earned in the 'Overview' page at the end of your fixed term.
 


Why isn't my money showing in my SmartSave account?


If you haven't already, you must transfer your savings deposit from your nominated current account into your SmartSave account during your 14 day deposit window. Your funds will show on the 'Overview' page within one working day.

If you've transferred your savings deposit, please check if we've returned the funds back to your nominated current account. Read more about why we might have returned your savings deposit.

If you'd like to discuss this in more detail, you can get in touch with our UK support team.


What happens if I move abroad?


If your circumstances change, such as if you move abroad, you must get in touch with us straight away. We'll help you work out what to do next.


Can you send me a statement?


At SmartSave, you can check in with your savings online whenever you like. Simply log in to see your savings balance and transaction history on the 'Overview' page.

Your interest is calculated daily and added to your balance at the end the of your fixed term, so you won't see this added to your balance until your maturity date.
 

What happens to my savings in the event of my death?


Our UK support team are here to help at this difficult time. If the executor of an account holder's estate gets in touch with us, we'll call them straight back.


I have just applied for an account online, does that mean I won't receive anything in the post?


At SmartSave, you can manage your 1 Year Fixed Rate Saver online. This helps us keep our costs low, so that we can offer you the best rate possible.

You can get in touch with our UK support team by live chat or email and they'll answer any questions you have about your savings throughout your fixed term. If you'd prefer to speak to someone on the phone, you can fill in our online form and we'll give you a call you back.

Or you can search our FAQs for more information.


How do I update my personal details?


You can change the following personal details online:

  • Your name
  • Your address
  • Your mobile number
  • Your bank details
  • Your communication preferences

Simply log in, click on 'Account' and update your details.

It may take a few weeks for your new details to update on your SmartSave account.

If your new details don't pass our security checks, we'll hold on to your current details.


How do you let us know if a SmartSave account holder has died?


Our UK support team are here to help at this difficult time. Just get in touch and we'll call you straight back.


Can I close my account early?


No, you can't close your account early or make withdrawals before the end of your term. We do this so that we can offer you the best rate possible.

In exceptional circumstances, such as bankruptcy or if you've been diagnosed with a critical illness, we may consider waiving this, but we're not obliged to do so.

In circumstances like these, we’ll need proof before you can withdraw your savings early.

You can get in touch with our UK support team if you need any help.


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