What happens at the end of my fixed term?
We'll get in touch with you before the end of your fixed term to see what you'd like to do next with your money.
You'll be able to choose from the following three options:
You must make your end of term choice a few days before the end of your fixed term. You can see the exact date when you log in. If you don't make a choice in time, we'll send your savings, plus interest, back to your nominated current account on your maturity date.
Can I reinvest my savings but withdraw my interest?
Shortly before the end of your fixed term, you'll be able to choose what you'd like to do next with your money.
You'll be able to choose from the following three options:
If you choose option 2, you'll be able to withdraw some of your savings balance, plus your total interest, whilst the rest of your money will be reinvested into a new SmartSave account.
You must make your end of term choice a few days before the end of your fixed term. You can see the exact date when you log in. If you don't make a choice in time, we'll send your savings, plus interest, back to your nominated current account on your maturity date.
How do I close my account at the end of my fixed term?
We'll get in touch with you before the end of your fixed term to see what you'd like to do next with your money.
You'll be able to choose from the following three options:
You must make your end of term choice a few days before the end of your fixed term. You can see the exact date when you log in. If you don't make a choice in time, we'll send your savings, plus interest, back to your nominated current account on your maturity date.
How do I change the current account I want my savings to be transferred to at the end of my fixed term?
You can change your nominated current account details anytime before your fixed term ends.
Simply log in and click Account. You'll then be able to edit your current account details.
So that we can verify your new bank details before the end of your fixed term, we recommend that you check the bank details we have saved for you and make any changes sooner rather than later.
If we're unable to verify your new bank details online, we'll continue to hold the details of your existing nominated current account.
Will I get better rates if I reinvest with you?
Yes, unlike other banks, we save our very best rates for existing SmartSave customers. However, whether you're a new or existing customer of ours, you'll always be able to save the smart way at a great rate.
So that we can make sure we’re always offering the best rates we can, our rates will change from time to time. You can always see our current rates on our homepage and for transparency, we also post all of our historical interest rates.
When will my money be returned to me at the end of my fixed term?
How will you return my savings to me at the end of my fixed term?
Can I change my end of term option?
Can I change my mind once I've chosen to reinvest?
If I reinvest, when will my new account start?
Can I add more funds to my savings balance once I reinvest?
Why can't I see my end of term options?
Before the end of your fixed term, you're given a couple of weeks to choose what you'd like to do next with your money.
You need to make your decision a few days before your maturity date. You can see the exact date when you log in.
You can choose from the three options below.
We'll send you an email when you can log in and make your choice.
If you can't see any end of term options when you log in, it'll be due to one of the following reasons.
Can I change the bank account you return my savings balance to?
You can change your nominated current account details anytime before your fixed term ends.
Simply log in and click Account. You'll then be able to edit your nominated current account details.
Your new bank details will still need to be:
Can I reinvest my savings plus the interest?
Shortly before the end of your fixed term, you'll be able to choose what you'd like to do next with your money.
You'll be able to choose from the following three options:
1. Reinvest all of your savings balance, plus interest
2. Reinvest some of your savings balance (the remaining funds, plus interest, will be sent back to your nominated current account)
3. Withdraw your total savings balance, plus interest
If you choose option 2, you'll be able to withdraw some of your savings balance, plus your total interest, whilst the rest of your money will be reinvested into a new SmartSave account.
You must make your end of term choice a few days before the end of your fixed term. If you don't make a choice in time, we'll send your savings, plus interest, back to your nominated current account on your maturity date.
Can I speak to someone about my end of term options?
Where can I see my end of term options?
We'll get in touch with you before the end of your fixed term to see what you'd like to do next with your money.
You'll be able to choose from the following three options:
You'll be able to see these options on the End of Term page when you log in.
You must make your end of term choice a few days before the end of your fixed term. If you don't make a choice in time, we'll send your savings, plus interest, back to your nominated current account on your maturity date.
How do I choose my end of term option?
We'll get in touch with you before the end of your fixed term to see what you'd like to do next with your money.
You'll be able to choose from the following three options:
You must make your end of term choice a few days before the end of your fixed term. If you don't make a choice in time, we'll send your savings, plus interest, back to your nominated current account on your maturity date.