How do I close my account at the end of my fixed term?
We'll contact you by email one month before your savings account reaches the end of its term, also known as the maturity date. You'll be able to choose whether you want to withdraw your savings or open a new savings account with us.
If we don't hear from you, we'll automatically send your savings, plus interest, back to your current account.
How do I change the current account I want my savings to be transferred to at the end of my fixed term?
You can change your current account details after the 14 day deposit window has closed.
Log in and click 'Account'. You'll then be able to edit your current account details.
Your new bank details will still need to be:
If your new current account doesn't pass our security checks, we'll continue to hold the details of your existing current account. For this reason we suggest that if you need to change your bank details, you do so a few weeks before the end of your fixed term.
What happens at the end of my fixed term?
We'll contact you by email one month before your savings account reaches the end of its term, also known as your maturity date. You'll be able to choose whether you want to withdraw your savings or open a new savings account with us.
If we don't hear from you, we'll automatically send your savings, plus interest, back to your current account. These will be sent by Faster Payment on the next working day, after your maturity date.
Can I reinvest my savings but withdraw my interest?
No, we don't currently split your balance at the end of your fixed term. You'll be able to choose whether you want to withdraw your savings or open a new savings account with us.
If we don't hear from you, we'll automatically send your savings, plus interest, back to your current account.
