Can I change my mind once I've opened a SmartSave savings account?
Once you open a savings account, your fixed term begins and you have 14 days to transfer between £10,000 and £85,000 from your nominated current account. Once your funds are deposited, you won't be able to withdraw the money for the fixed term.
If you don't fund your savings account with the minimum balance allowed, £10,000, during the 14 day deposit window, we'll close your account.
In exceptional circumstances we may consider an early withdrawal but we're not obliged to do so. Examples of what we consider exceptional circumstances include:
In circumstances like these, we may need evidence from you before allowing you to withdraw your savings early.
How do I open an account?
You can open a SmartSave Fixed Rate Saver account from our homepage .
Our online application should take just 10 minutes to complete.
What do I need to apply?
It takes less than ten minutes to open a SmartSave account. We just need a few details about you, including the following:
Why can’t you verify my bank account?
Who can open a savings account?
In order to be eligible for a SmartSave Fixed Rate Saver account, you must be:
If you don't meet the criteria above, you won't be able to open a SmartSave account at the moment.
Can I transfer my existing savings to your account?
You can deposit up to £85,000 into your savings account as long as it is transferred from your nominated current account.
Your current account must be:
We don't offer ISAs or accept deposits from ISAs.
Can I change the bank details I transfer my money from?
So we can keep your money safe and protect against fraud, you must transfer your money from the nominated current account you shared with us when you set up your SmartSave account.
If you transfer money from a different current account, we'll send the money back to you. This can take a couple of days to reach your account, depending on your bank.
How do you verify my identity?
We verify your identity online when you're opening a savings account with us. We do this through a number of electronic tools, one of which is by confirming your details through a credit bureau. As an online bank, it's really important that we're able to verify your identity before you open your account. If we can't verify your identity, you won't be able to open a SmartSave savings account.
What if I hold dual citizenship?
In order to be eligible for our savings account, you must be:
If you don't meet the criteria above, you won't be able to open a SmartSave account at the moment.
How do I know if I'm a UK resident?
A UK resident is a person who:
If you're a resident of any country other than the UK, you aren't eligible to open a SmartSave account at the moment.
Please note, the Crown Dependencies and Channel Islands are not considered to be part of the UK.
Why do you need my address history?
To keep your money safe and protected against fraud, we need two years address history from you to verify your identity when you're opening a SmartSave account.
What is the minimum age to open a SmartSave savings account?
You must be at least 18 years old.
Why are you doing a credit check on me?
To keep your money safe and protect against fraud, we verify your identity with Credit Reference Agencies, just to confirm you are who you say you are, when opening a SmartSave account.
We won't be performing a credit search and this won't affect your credit score.
Why have I been unable to set up a savings account?
We're sorry that you've not been able to open a SmartSave account right now.
This is usually because we weren't able to verify your information electronically. As an online bank, it's really important that we're able to verify your identity before you open your account.
We’re sorry we can’t help you reach your savings goal today. Keep us in mind as things may change and hopefully we'll be able to offer you an account in the future.
Why do you need my National Insurance number?
I need help with the application
We're here to help you save the smart way.
Our UK support team are available to answer your questions by live chat or email. If you'd prefer to speak to someone on the phone, you can fill in our online form and we'll give you a call you back.
Or you can search our FAQs for more information.
What type of fixed terms do you offer?
We currently offer a 1, 2 and 3 Year Fixed Rate Saver account.
Take a closer look at our savings accounts.
Is there a maximum deposit limit?
The maximum amount you can deposit is £85,000. This means all of your deposit is protected by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.
Can I apply under a power of attorney?
We don't currently accept applications under a power of attorney. We're sorry for any inconvenience this may cause.
Is there a minimum deposit limit?
The minimum amount you can deposit is £10,000.
Once you've opened your savings account, you have 14 days to deposit money from your nominated current account into your SmartSave account.
If you don't transfer the minimum balance of £10,000 into your SmartSave account within the 14 day deposit window, we'll close your account and send your deposit back to your current account.
How can I see a summary of my savings?
You can manage your SmartSave savings account completely online. When you're logged in, you'll be able to see your savings balance and full transaction history on the Overview page.