If you have a complaint, we want to hear it, so please get in touch. Our expert team will review your feedback and come back to you as soon as possible.

For more information on how we handle complaints, you can read our Complaints Policy.

If you're not satisfied with our response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). Please note, that the FOS will not look at a complaint until it has been raised with SmartSave and we've been given a reasonable time to respond. 

SmartSave is a trading name of Chetwood Financial Limited. Chetwood Financial Limited is a British bank authorised by the Prudential Regulation Authority and regulated by​ the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), authorised under registration number 740551. You can check our authorisation on the Financial Services Register at www.fca.org.uk.

The FCA & PRA regulate many different kinds of financial services companies, and make sure that banks treat their customers fairly.

All deposits with SmartSave, up to £85,000, are protected by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.

You can find out more at:
www.fca.org.uk
www.bankofengland.co.uk/pra
www.fscs.org.uk

If you’d like to talk to us on the phone, send us an email and we’ll call you back - so you won't ever have to wait on hold again. We made the decision not to have an inbound phone number, in order to keep our costs low so that we can offer you the best rates possible.

Our UK support team are also available through our SaveBot, live chat or email on Monday to Friday, from 8am to 6pm

Our UK support team are available through our SaveBot, live chat or email on Monday to Friday, from 8am to 6pm. 

If you’d like to talk to us on the phone, we’ll call you back - so you won't ever have to wait on hold again. We made the decision not to have an inbound phone number, in order to keep our costs low so that we can offer you the best rates possible.

If you're an existing customer, your terms and conditions are saved in your account. Just log in and go to Messages. We'll also have emailed them to you when you opened your account.

If you're not a customer, you can download a PDF of our terms and conditions.

In order to be eligible for our savings account, you must be:

• A UK resident only
• A UK taxpayer only

If you don't meet the criteria above, you won't be able to open a SmartSave account at the moment.

We're here to help you save the smart way.

Our UK support team are available through our SaveBot, live chat or email on Monday to Friday, from 8am to 6pm. 

If you’d prefer to speak to us on the phone, send us an email and we’ll call you back - so you won't ever have to wait on hold again. 

Or you can search our FAQs for more information.

• A UK resident only
• A UK taxpayer only

The minimum amount you can deposit is £10,000.

Once you've opened your savings account, you have 14 days to deposit money from your nominated current account into your SmartSave account.

If you don't transfer the minimum balance of £10,000 into your SmartSave account within the 14 day deposit window, we'll close your account and send your deposit back to your current account.

Once you open a savings account, your fixed term begins and you have 14 days to transfer between £10,000 and £85,000 from your nominated current account. Once your funds are deposited, you won't be able to withdraw the money for the fixed term.

If you don't fund your savings account with the minimum balance allowed, £10,000, during the 14 day deposit window, we'll close your account.

In exceptional circumstances we may consider an early withdrawal but we're not obliged to do so. Examples of what we consider exceptional circumstances include:

• Bankruptcy
• Insolvency
• Diagnosis of a critical illness

In circumstances like these, we may need evidence from you before allowing you to withdraw your savings early.

You have 14 days after opening your account to top up your savings deposit, up to a maximum balance of £85,000.

If you do make multiple transfers during your 14 day deposit window, please be aware that the amount of interest earned will be less than if you transferred your total funds on the day you opened your account. This is because we apply interest to the funds that are in your account on a daily basis.

Your bank may limit the amount of money you can transfer at a time but don’t worry, you have 14 days from the date you opened your SmartSave account to transfer up to £85,000 from your nominated current account. Each bank has its own rules, which you can check on their website. You might find it useful to set up multiple transfers to happen within the 14 day deposit window.

If you do make multiple transfers during your 14 day deposit window, please be aware that the amount of interest earned will be less than if you transferred your total funds on the day you opened your account. This is because we apply interest to the funds that are in your account on a daily basis.

You have 14 days, after opening your account, to deposit between £10,000 and £85,000 into your SmartSave account.

As long as you've transferred the minimum balance of £10,000, your account will stay open for the fixed term you selected when you opened your savings account. Once your funds are deposited, you won't be able to withdraw the money during the fixed term.

If you don't transfer the minimum balance of £10,000 into your SmartSave account within the 14 day deposit window, we'll close your account and send your deposit back to your nominated current account.

Please allow one working day for your savings deposit to show in your SmartSave account.

There are a few reasons why we may send some money back to you such as:

• You've transferred money after your 14 day deposit window has closed
• You’ve transferred money without quoting your unique savings reference number (e.g. SMRTD0000)
• You've tried to transfer money from a bank account that isn't your nominated current account
• You've transferred less than the minimum balance of £10,000 within the 14 day deposit window
• You've transferred over the maximum balance of £85,000 within the 14 day deposit window

It can take a couple of days for the returned money to reach your account, depending on your bank.

At SmartSave, you can manage your fixed term savings account completely online. This helps us keep our costs low, so that we can offer you the best rate possible.

You can get in touch with our UK support team by live chat or email and they'll answer any questions you have about your savings throughout your fixed term. If you'd prefer to speak to someone on the phone, you can fill in our online form and we'll give you a call back.

Once you transfer funds into your SmartSave account, interest is calculated daily and added to your online savings account annually. Your total savings balance (including interest) will be sent back to your nominated current account on your maturity date. 

If your fixed term is longer than one year, the interest you’ve earned at the end of each year will be added to your savings balance and compounds annually. This means you’ll earn interest on interest, which is a good thing. If this results in your total savings balance going over the maximum balance of £85,000, any excess funds will be returned to your nominated current account as soon as possible. The remaining £85,000 will continue to earn interest for the rest of your fixed term.

We calculate interest daily based on the balance of the account at that time. This means that if you transfer multiple funds during your 14 day deposit window, the amount of interest earned will be less than if you transferred your total funds on the day you opened your account.

So that you can earn the most interest during your fixed term, we recommend that you transfer all of your deposit on the day you open your account, if possible.

You’ll be able to see your full transaction history on the Overview page whenever you’re logged in.

If you haven't already, you must transfer your savings deposit from your nominated current account into your SmartSave account during your 14 day deposit window. Your funds will show on the Overview page within one working day.

If you've transferred your savings deposit, please check if we've returned the funds back to your nominated current account. Read more about why we might have returned your savings deposit.

If you'd like to discuss this in more detail, you can get in touch with our UK support team.

Once you transfer funds into your SmartSave account, Interest is calculated daily and added to your online savings account annually. Your total savings balance (including interest) will be sent back to your nominated current account on your maturity date, unless you’ve chosen to reinvest part or all of your balance. 

If your fixed term is longer than one year, the interest you’ve earned at the end of each year will be added to your savings balance and compounds annually. This means you’ll earn interest on interest, which is a good thing. If this results in your total savings balance going over the maximum balance of £85,000, any excess funds will be returned to your nominated current account as soon as possible.  The remaining £85,000 will continue to earn interest for the rest of your fixed term.

We calculate interest daily based on the balance of the account at that time. This means that if you transfer multiple funds during your 14 day deposit window, the amount of interest earned will be less than if you transferred your total funds on the day you opened your account.

So that you can earn the most interest during your fixed term, we recommend that you transfer all of your deposit on the day you open your account, if possible.

We only offer early withdrawals in exceptional circumstances, such as bankruptcy or if you've been diagnosed with a critical illness, but we're not obliged to do so.

In circumstances like these, we’ll need proof before you can withdraw your savings early.

You can get in touch with our UK support team if you need any help.

Yes, unlike other banks, we save our very best rates for existing SmartSave customers. However, whether you're a new or existing customer of ours, you'll always be able to save the smart way at a great rate.

So that we can make sure we’re always offering the best rates we can, our rates will change from time to time. You can always see our current rates on our homepage and for transparency, we also post all of our historical interest rates.

In order to be eligible for our savings account, you must be:

• A UK resident only
• A UK taxpayer only

If you don't meet the criteria above, you won't be able to open a SmartSave account at the moment.

If you have a complaint, we want to hear it, so please get in touch. Our expert team will review your feedback and come back to you as soon as possible.

For more information on how we handle complaints, you can read our Complaints Policy.

If you're not satisfied with our response to your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). Please note, that the FOS will not look at a complaint until it has been raised with SmartSave and we've been given a reasonable time to respond. 

SmartSave is a trading name of Chetwood Financial Limited. Chetwood Financial Limited is a British bank authorised by the Prudential Regulation Authority and regulated by​ the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), authorised under registration number 740551. You can check our authorisation on the Financial Services Register at www.fca.org.uk.

The FCA & PRA regulate many different kinds of financial services companies, and make sure that banks treat their customers fairly.

All deposits with SmartSave, up to £85,000, are protected by the Financial Services Compensation Scheme (FSCS), the UK's deposit guarantee scheme.

You can find out more at:
www.fca.org.uk
www.bankofengland.co.uk/pra
www.fscs.org.uk

If you’d like to talk to us on the phone, send us an email and we’ll call you back - so you won't ever have to wait on hold again. We made the decision not to have an inbound phone number, in order to keep our costs low so that we can offer you the best rates possible.

Our UK support team are also available through our SaveBot, live chat or email on Monday to Friday, from 8am to 6pm

At SmartSave, you can manage your fixed term savings account completely online. This helps us keep our costs low, so that we can offer you the best rate possible.

You can get in touch with our UK support team by live chat or email and they'll answer any questions you have about your savings throughout your fixed term. If you'd prefer to speak to someone on the phone, you can fill in our online form and we'll give you a call back.